A few days ago, Sony stopped selling the Xperia 1 VII in Japan while it investigates some pretty serious issues – there have been reports of units randomly rebooting, randomly shutting down, and even refusing to turn on.
Now Sony UK has an update on the matter. The company says it’s still investigating the cause of all these issues, and working on a solution for those affected. In European markets, it’s currently in the process of “identifying the extent of the affected stock, as this issue may only affect a select batch of Xperia 1 VII devices”.
The page linked as the Source below will be updated with further information and guidance as soon as Sony has more details on how to support its European customers. In the meantime, the company recommends backing up any important data on your expensive shiny new Xperia 1 VII, so that it doesn’t get lost if the device starts acting up.
Sony also mentions the workaround of pressing and holding the power button and volume up button simultaneously for about 20 seconds, which may wake up the phone from even a deeper sleep. The company advises you to additionally make sure you have the latest software update installed, though like we said last time, if it’s still investigating the cause(s) of these issues, it’s highly unlikely that this would actually help. Still, doesn’t hurt to try, while we all wait for the big corporation to figure out what went wrong with its latest flagship device (or just some specific batches).
Thanks for the tip, Josip!
